FAQ & SHIPPING POLICY
How to order a Christmas present from us? What to do when ordering a TillaPallo product as a Christmas gift:
AIR PLANTS VS. SHIPPING TIME
The plant can stay in the box for up to 2-2.5 weeks without getting any light, air or water. Note the shipping time.
Average shipping time is between 2 and 7 days for domestic shipping and within Europe. Rest of the world: 10-14 days.
INSTRUCTIONS AFTER RECEIVING THE PACKAGE (FOR ORDERS BEFORE 8TH OF DECEMBER):
1. If you give the present more than a week after you've received it, take out the plant from the box.
2. Soak it in a cup of water for 2 hours, then let it dry in the daytime when it's bright, or under strong light source.
3. When the plant is completely dry again, put it back into the box in its place. To make sure it's fully dry, you can also leave it out for a day. It is easy to put it back in the box as all of our product boxes and the packaging are closable again.
+ Tip: Remove the bubble wrap from the box before giving the present. The bubble wrap is keeping the glass and plant protected from any damage during shipping.
UPDATE: If your order has been shipped after the 9th of December, you don't need to care for the plant before Christmas!
It is recommended to order a product together with a heating pack (available in our webshop) when the temperature is less than 10 C degrees.
We recommend to place an order as soon as possible to make sure the package arrives in time. Products are shipped within 1-2 business days after placing the order.
If you live in Finland or in Europe: order before 14.12.
If you live outside Europe: order before 6.12.
We ship worldwide!
We include a printed note with the instructions in every order to make it easier for you!
You can follow the instructions also if you received a product on a market or with personal pick-up!
All of our products are in a ready-to give packaging.
We also have plant-care accessories, such as misting spray bottle and nutrient in our selection.
We are eco-friendly and we take care of our packaging. We try to use eco-friendly and recycled materials as much as we can to avoid wasting.
The packages are wrapped well - we are aiming for 100% protection during the shipping process, so the products can land anywhere on the globe without damage.
We provide quick and worldwide shipping from our home town Turku, Finland.
Tracking is always provided when shipped within Finland.
If you live in Turku area, order with personal pick-up to reduce carbon footprint.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
RETURN & REFUND POLICY
We gladly accept returns and exchanges.
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Please contact us if you have any problems with your order.
ACCEPTED PAYMENT METHODS
We accept credit and debit cards and transfers through official payment platform Paypal and Stripe, too. It is safe and easy for buyers. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club,
If you choose the personal pick-up option, you can also pay by cash or by card upon pick-up time!
GREETING CARD WITH PERSONAL MESSAGE
If you would like to send a TillaPallo to someone as a gift, we are happy to enclose a handmade personal greeting card with any text that you would like. Also, when it is shipped as a gift, we make sure that the package does not include any invoices or order details.
We dispatch within 1-2 workdays worldwide from Finland. Usually we ship as priority large-letter (arrival within 4-6 business day in EU), additional services (such as tracked or express package, etc) can be added by request.
AIR PLANTS VS. LONG SHIPPING TIME?
As Tillandsia are hardy plants, they survive well long shipping times, up to 2 weeks. However, most of the time our packages arrive within a week and within a few days in Scandinavia.
OUR ADDRESS, PERSONAL PICKUPS, LOCAL STORES AND MARKETS
Update: However we don't have our own store, we have an office! We gladly meet you if you would come by, just let us know in advance to make sure we are not away! Address: Linnankatu 61 (1/112) Turku 20100. Moreover, you can find us in retail stores, check the list here. We are also visiting local pop-up sales and handcraft merchandises. If there is a market we attend soon, we write about it on our Facebook page.
BULK ORDERS, WEDDINGS AND B2B SERVICE (at your event/restaurant/bar/office/wedding)
If you can imagine our products as a part of the decoration at your place, your shop or event, just write us a mail! Also for short-time period. We can also provide bulk orders by request!
If you have any unanswered question, feel free to contact us!