FAQ & SHIPPING POLICY

 

WEBSHOP ORDERS

All of our products are in a ready-to give packaging.

We also have plant-care accessories, such as misting spray bottle and nutrient in our selection.

We are eco-friendly and we take care of our packaging. We try to use eco-friendly and recycled materials as much as we can to avoid wasting.

 

The packages are wrapped well - we are aiming for 100% protection during the shipping process, so the products can land anywhere on the globe without damage.

 

We provide quick and worldwide shipping from our home town Turku, Finland.

Tracking is always provided when shipped within Finland.

If you live in Turku area, order with personal pick-up to reduce carbon footprint.

SHIPPING POLICY

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

RETURN & REFUND POLICY

We gladly accept returns and exchanges.
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery

Please contact us if you have any problems with your order.

ACCEPTED PAYMENT METHODS

We accept credit and debit cards and transfers through official payment platform Paypal and Stripe, too. It is safe and easy for buyers. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club,

and JCB.

If you choose the personal pick-up option, you can also pay by cash or by card upon pick-up time!

GREETING CARD WITH PERSONAL MESSAGE

If you would like to send a TillaPallo to someone as a gift, we are happy to enclose a handmade personal greeting card with any text that you would like. Also, when it is shipped as a gift, we make sure that the package does not include any invoices or order details.

DISPATCH TIME

We dispatch within 1-2 workdays worldwide from Finland. Usually we ship as priority large-letter (arrival within 4-6 business day in EU), additional services (such as tracked or express package, etc) can be added by request.

AIR PLANTS VS. LONG SHIPPING TIME?

As Tillandsia are hardy plants, they survive well long shipping times, up to 2 weeks. However, most of the time our packages arrive within a week and within a few days in Scandinavia.

OUR ADDRESS, PERSONAL PICKUPS, LOCAL STORES AND MARKETS

Update: However we don't have our own store, we have an office! We gladly meet you if you would come by, just let us know in advance to make sure we are not away! Address: Linnankatu 61 (1/112) Turku 20100. Moreover, you can find us in retail stores, check the list here. We are also visiting local pop-up sales and handcraft merchandises. If there is a market we attend soon, we write about it on our Facebook page.

 

BULK ORDERS, WEDDINGS AND B2B SERVICE (at your event/restaurant/bar/office/wedding)

If you can imagine our products as a part of the decoration at your place, your shop or event, just write us a mail! Also for short-time period. We can also provide bulk orders by request!

 

If you have any unanswered question, feel free to contact us!

Thank you all for helping with your donations for homeless animals! We joined the auction by ARGOS for helping homeless animals in Greece. The bid was organized between 4-10th of March '19. The winner got a TillaPallo handmade air plant terrarium with accessories. The full amount is now donated to help the situation with street cats and dogs!

Linnankatu 61.

Turku 

Finland