FAQ & SHIPPING POLICY
Shipping
Air plants vs. shipping time?
Tracking information
Shipping policy
We provide quick and worldwide shipping from our home town Turku, Finland.
Dispatch time
We dispatch within 1-3 workdays worldwide from Turku, Finland.
Shipping time for domestic orders
Arrival within 3-4 business days with Posti, tracking number provided.
Shipping time for international orders
Arrival within 4-7 business days within EU, everywhere else 8-12 business days.
Return & Refund Policy
We gladly accept returns and exchanges.
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Please contact us if you have any problems with your order.
Do you ship worldwide?
Yes, we do!
Shipping of fragile items
The packages are wrapped well - we are aiming for 100% protection during the shipping process, so the products can land anywhere on the globe without damage.
Personal pick-up
Personal pick-up
You can pick up your order from my workroom where I am creating my products.
Address: Linnankatu 61. 1/112.
Accepted payment methods
Accepted payment methods
We accept credit and debit cards and transfers through the official payment platforms Paypal and Stripe. It is safe and easy for buyers. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club and JCB.
If you choose the personal pick-up option, you can also pay by cash or by card upon pick-up time!
Other
Do you have a store?
We don't have our own store. My workplace is located in Linnankatu (close to Funikulari), where personal pick-up is possible.
You can find the list of the retail stores here.
Greeting card with a personal mesasge
If you would like to send a product to someone as a gift, I am happy to enclose a handmade personal greeting card with any text that you would like.
Is the packaging eco-friendly?
We are eco-friendly and we take care of our packaging. We try to use eco-friendly and recycled materials as much as we can to avoid wasting.
If you have any unanswered questions, feel free to contact us!