FAQ & SHIPPING POLICY

Shipping

Air plants vs. shipping time?

As Tillandsia are hardy plants, they survive well long shipping times, up to 2-2,5 weeks. However, most of the time our packages arrive within a week and within a few days in Scandinavia. In wintertime, we provide heating packs for shipping. The heating packs protect plants from frost and cold. They can be purchased separately in our webshop.



Tracking information

Tracking is always provided for domestic orders. For international orders, it is possible to choose shipping with a tracking number for an additional cost. In that case, we need to use the local post's parcel option with a higher price. Normally we ship international orders with a priority maxi letter option without tracking.



Shipping policy

We provide quick and worldwide shipping from our home town Turku, Finland.​ Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.



Dispatch time

We dispatch within 1-3 workdays worldwide from Turku, Finland.



Shipping time for domestic orders

Arrival within 3-4 business days with Posti, tracking number provided. Express packages can be added by request.



Shipping time for international orders

Arrival within 4-7 business days within EU, everywhere else 8-12 business days. Express packages can be added by request.



Return & Refund Policy

We gladly accept returns and exchanges.
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Please contact us if you have any problems with your order.



Do you ship worldwide?

Yes, we do!



Shipping of fragile items

The packages are wrapped well - we are aiming for 100% protection during the shipping process, so the products can land anywhere on the globe without damage.



Personal pick-up

Personal pick-up

If you live in Turku area, order with a personal pick-up to reduce carbon footprint.
You can pick up your order from my workroom where I am creating my products. If you choose personal pick up with your order, I'll contact you in a short time to set up a pick-up time.
Address: Linnankatu 61. 1/112. Additionally, if you are not able to come to the address mentioned above, we can agree on a different place to meet somewhere in Turku. Don't worry, we are flexible! ;)



Accepted payment methods

Accepted payment methods

We accept credit and debit cards and transfers through the official payment platforms Paypal and Stripe. It is safe and easy for buyers. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club and JCB.
If you choose the personal pick-up option, you can also pay by cash or by card upon pick-up time!



Other

Do you have a store?

We don't have our own store. My workplace is located in Linnankatu (close to Funikulari), where personal pick-up is possible.

You can find the list of the retail stores here. We are also visiting Finnish design markets and handcraft merchandise. If there is a market we attend soon, we write about it on our home page and on our Facebook page.



Greeting card with a personal mesasge

If you would like to send a product to someone as a gift, I am happy to enclose a handmade personal greeting card with any text that you would like. Also, when it is shipped as a gift, I make sure that the package does not include any invoices or order details.



Is the packaging eco-friendly?

We are eco-friendly and we take care of our packaging. We try to use eco-friendly and recycled materials as much as we can to avoid wasting.



 

If you have any unanswered questions, feel free to contact us!

Thank you all for helping with your donations for homeless animals! We joined the auction by ARGOS for helping homeless animals in Greece. The bid was organized between 4-10th of March '19. The winner got a TillaPallo handmade air plant terrarium with accessories. The full amount is now donated to help the situation with street cats and dogs!

Linnankatu 61.

Turku 

Finland